Notice to our customers:

Please make sure you have selected the products and colors according to your needs. We are available to assist you with any questions (reach out to Customer Service info@mimakidsusa.com) prior to purchase to make sure you are confident in your selection process prior to receiving the product.


• Delivery times:

The majority of delivery carriers are experiencing delays for both international and domestic deliveries. For back-ordered items, we are doing everything possible to meet the guidance we provide on our purchasing pages. Once a product has left our warehouse – we work closely with our carriers to track the shipments to your home. We have had varying delays in delivery times quoted by the domestic carriers. We will do our best to get our products to you as quickly as possible.


• Taxes:

State sales tax is imposed on the total sales price of taxable tangible personal property. “Sales price” is defined as the total amount paid for tangible personal property, including any services that are a part of the sale. Delivery services are sold in conjunction with the sale of tangible personal property. Charges for delivery services are generally subject to tax when imposed with the sale of a taxable item.


• Shipping:

We provide courtesy Free Shipping* on all orders $100.00 USD or more (Sales Tax excluded). Orders of $99.99 USD and below are charged a shipping cost.


• Standard Shipping:

Approximately 5-10 business days. Business days exclude Saturdays and Sundays.


• Shipping Services:

We use USPS, FedEx, DHL, or UPS for all shipping methods and therefore enforce their policies for shipping services. Please contact our Customer Service Department info@mimakidsusa.com for more information.

• Order Processing:

The above transit times do not include processing time. Please allow 1-2 business days for processing on all orders.
  

• Undeliverable or Refused Shipments

The selected carrier, whether it's UPS, FedEx, or another, will make a total of three attempts to deliver your package. If the package is not claimed or marked as undeliverable, it will be returned to our warehouse, and a full refund will be issued.

 

• Lost or Damaged Shipments

In the event that your package is lost or damaged, please contact us as soon as possible so that we can investigate the matter with the carrier. Here are some important steps to follow:

• If you receive a package that appears to be damaged on the outside, please request the carrier to note it on the delivery manifest. Please note that damage to the outer box may not necessarily imply damage to the product inside.
• In cases of severe damage to the box, please refuse the shipment and contact our Customer Service for a replacement.
• If you find that the product is damaged and not in usable condition upon opening the box, please contact our Customer Service for a replacement.

Due to the high value of our products, an adult signature will be required for all orders at the time of delivery. If you sign a release form for delivery without a signature, we cannot be held responsible for any lost or stolen packages. To prevent any issues, we recommend contacting the carrier (FedEx or UPS) to hold the shipment at a nearby Ship Center if you or a trusted person cannot be available for delivery. This way, you can conveniently pick it up at a time that suits you.

Please be aware that we are not responsible for items stolen from residences or businesses.

In most cases involving damaged packages, we will need to inspect the damaged product before sending a replacement. If the shipping company confirms that it damaged the package, a replacement can be sent once the carrier takes possession of the damaged product.

 

• International Shipping & Delivery:

We do not ship internationally from this website. Please refer to www.mimakids.com for international shipping and delivery.

Customers using third-party freight forwarding services do so at their own risk. mima® USA’s responsibility for delivery ends at the original US shipping address provided in the order. We are not liable for any damage, loss, or missing items that occur during secondary transit. In the event of a return or warranty claim, the customer is responsible for all costs and logistics required to return the product to a US-based address before mima® USA can process the request.

*Free Shipping applies to all orders made within the Continental USA. Orders to Hawaii, Alaska, and Puerto Rico will have an applicable destination fee. Please contact our Customer Service Department for more information info@mimakidsusa.com.