FAQs

Mima strollers are known for their innovative design and functionality. Key features include a bassinet that converts into a seat, reversible seating, and compatibility with significant infant car seats.

The luxurious fabrics, extendable canopies, and smooth maneuverability make Mima strollers a top choice for parents who want style and substance in their baby gear.

Mima strollers combine European design with practical functionality, offering a unique blend of aesthetics and ease of use. Each stroller is meticulously designed to ensure comfort, convenience, and safety.

The patented “bassinet inside” system allows for seamless transitions as your child grows, making Mima strollers a versatile option for modern families.

Mima strollers are designed with urban environments in mind. They are compact, lightweight, and easy to maneuver, making them perfect for navigating city streets, public transportation, and tight spaces.

Additionally, they offer ample storage space for daily errands, ensuring convenience for on-the-go parents.

Mima strollers have durable tires and advanced suspension systems that provide a smooth ride on various terrains, from urban sidewalks to park trails. Their robust design ensures stability and comfort, making them suitable for any adventure you and your child embark on.

The xari and the xari max strollers can be folded when the seat is upright and facing forward. Never fold the stroller if it has the bassinet attached or the seat is facing the parent in bassinet mode or facing the parent. Fold the stroller upright, forward-facing, or with the seat/bassinet removed.

In the mima xari stroller, the bassinet is inside the seat unit. Simply unzip and remove the bassinet in as little as 15 seconds. When your baby no longer needs it, the bassinet is stowed within the toddler’s seat unit, saving space.

Mima products can meet the needs of families with children from infancy to early childhood.

We offer a range of products designed for different age groups:

• mima creo stroller: suitable from birth to 3 years.
• mima xari: suitable from birth to 3 years.
• mima xari max: suitable from birth to 4 years.
• mima zigi: suitable from birth to 4 years.
• mima moon 2g high chair: suitable from birth to 10 years.
• mima ovi: ideal for toddlers aged 2 to 5 years.
• mima bassinet: suitable from birth to 6 months.
• mima zoom balance bike: children aged 2 to 5 years.

Many mima products, like the mima creo and moon 2G high chair, are designed to grow with your child by offering multiple configurations to suit different stages of development.

The mima brand products are made with high-quality materials to last for years and with multiple children. Mima has made it easy to update the look of your stroller with new seat cushions and accessories to style and customize to your style.

The mima baby gear has flexible, innovative designs, so they work through the early stages of a baby's life.

No, mima USA does not sell car seats. The mima brand carries the Mima iZi Go Modular X1 Car Seat
internationally, available in select countries.

The Car Seat Adapter includes the creo, xari max, and xari. View the compatible car seat models sold separately.

creo car seat adapter - https://mimakidsusa.com/products/creo-car-seat-adapter

USA/Canada:

Clek Liing
Maxi-Cosi Mico 30®
Maxi-Cosi Mico Max ®
Maxi-Cosi Mico MAX Plus®
Maxi-Cosi Mico XP®
Maxi-Cosi Mico Coral XP®
Maxi-Cosi Mico Luxe®
Cybex Aton®
Cybex Aton Q®
Cybex Cloud Q®
Cybex Aton G®
Cybex Cloud G®
Nuna Pipa®
Nuna Pipa urbn®
Nuna Pipa RX®
Nuna Pipa Lite RX®
Nuna Pipa Lite®
Nuna Pipa Lite LX®
Nuna Pipa Lite R®
Nuna Pipa Aire R®
Nuna Pipa Aire RX®

xari max car seat adapter - https://mimakidsusa.com/products/xari-max-car-seat-adapter

USA/Canada:

Clek Liing
Maxi-Cosi Mico 30®
Maxi-Cosi Mico Max ®
Maxi-Cosi Mico MAX Plus®
Maxi-Cosi Mico XP®
Maxi-Cosi Mico Coral XP®
Maxi-Cosi Mico Luxe®
Cybex Aton®
Cybex Aton Q®
Cybex Cloud Q®
Cybex Aton G®
Cybex Cloud G®
Nuna Pipa®
Nuna Pipa urbn®
Nuna Pipa RX®
Nuna Pipa Lite RX®
Nuna Pipa Lite®
Nuna Pipa Lite LX®
Nuna Pipa Lite R®
Nuna Pipa Aire R®
Nuna Pipa Aire RX®

xari car seat adapter - https://mimakidsusa.com/products/xari-car-seat-adapter

USA/Canada:

Maxi-Cosi Mico 3®
Maxi-Cosi Mico Max 3®
Maxi-Cosi Mico MAX Plus®
Maxi-Cosi Mico XP®
Maxi-Cosi Mico Coral XP®
Clek Liing
Cybex Aton2®
Cybex Aton M®
Cybex Aton Q®
Cybex Cloud Q®
Nuna Pipa®
Nuna Pipa RX®
Nuna Pipa Lite®
Nuna Pipa Lite LX®

Mima baby gear has simple maintenance.

Clean the mima stroller fabrics using a damp cloth and a mild cleaning agent or PH-neutral cleaning wipes; baby wipes work perfectly. For more resistant marks, you can use a pencil eraser.

Baby wipes are ideal for cleaning the seat; always carry them for quick clean-ups. For grease, chocolate, or ketchup stains, wipe the area with a cloth soaked in a mixture of lukewarm water and PH-neutral soap before the stains dry.

On the xari stroller, minor dents to the hardshell canopy can be removed by aiming hot air from a hair dryer at the affected area for 1 minute. Do not bleach, iron, or tumble dry the cushions.

To clean the bassinet, first remove the bottom board. Submerge the bassinet into a bath of lukewarm water and soap, and wash by hand. Use a small bristled brush (e.g., a nail brush) to clean the surface. Rinse thoroughly and leave to dry on a grille surface to allow water to escape easily.

Remove excess dirt (mud, sand, dust) from your mima stroller. Clean the frame with a damp cloth and a PH-neutral cleaning agent, then let it dry naturally. Regularly maintain the stroller by lubricating the wheels, hinges, and sliding parts with an oil or silicone-based lubricant.

Avoid thick oil as it can attract dust and grit, potentially damaging the moving parts.

To keep mima cushions and fabrics in pristine condition, remove the bassinet mattress, seat cushion, and shoulder pads from the seat for washing. Hand wash the cushions in lukewarm water (maximum 86ºF/30ºC) with a PH-neutral soap.

If using a washing machine, remove the safety harnesses first and use a delicate wash cycle. Do not bleach, tumble dry, or iron the cushions.

There are unique care instructions for the mima moon 2g high chair. To clean the chair, use a damp cloth or sponge with a mild cleaning agent to wipe down the snug-fit vegan leather seat pads. The food tray is easy to snap off for cleaning. Avoid harsh chemicals or abrasive materials to prevent damage to the chair’s surface.

Regularly check and adjust the footrest to accommodate your child’s growth. Ensure all components are correctly fitted and adjusted for your child’s safety.

Yes. Mima Gift Cards are available for purchase in various set amounts. Gift cards are delivered by email or SMS to the recipient. Select “Send as Gift” on the product page to add a personal message and your recipient’s contact information.

Gift Cards are only available through the mima USA online store at mimakidusa.com. Gift cards are not valid at brick-and-mortar retail stores. Gift cards are not valid outside of the United States. Gift cards are not redeemable and not exchangeable for cash after a purchase.

Mima offers a variety of extra attachments and accessories to complement its key product offerings. These include bassinets, cup holders, car seat adapters (included with each stroller), trendy changing bags, baby headrests, seat cushion pad sets, mosquito nets, and footrest protectors.

Each accessory enhances the functionality and convenience of mima’s luxury strollers, high chairs, and other baby gear, ensuring parents have everything they need for a comfortable and stylish parenting experience.

The mima USA mailing address is 11151 Valley Blvd #4685, El Monte, CA 91734-0685, United States, for the best in high chairs and strollers.

Contact mima USA by phone at (866) 770-0056 or email the Customer Care department at info@mimakidsusa.com.
Visit mimakidusa.com for more information.

The official mima® kids website is www.mimakids.com.
For more details about mima outside the USA, visit this page.

Mima is a well-respected brand known for its high-quality products sold at specialty boutiques, baby retail stores, and mima is sold online at Nordstrom.com.

Check the list of mima retailers across the United States to find one near you. Visit mimakidusa.com for more information.

Mima Kids was founded in 2009 by Davy Kho and Yolanda Pablo, who combined their product and fashion design backgrounds to create stylish and innovative childcare products. The brand debuted at the Kind & Jugend trade show in Cologne, Germany, and has since become known for its elegant and functional strollers and high chairs. Trusted by parents in over 36 countries for over a decade, mima is available in the USA.

What sets mima apart is their iconic stroller design and patented innovation of the signature mima xari, which has a compact bassinet seamlessly integrated within the stroller's seat. The mima brand includes the latest 2024 and 2023 strollers, mima creo and mima xari max, plus classic baby gear items like the signature mima xari, convertible mima moon 2G high chair, the compact zigi travel stroller, and for toddlers, the Zoom Balance Bike and ovi suitcase are available.

The cutting-edge design in each mima product line is born from an in-depth understanding of family needs, combining practicality with unmatched aesthetics. For modern, trend-setting parents who crave comfort, longevity, and uncompromising style, mima is the ultimate luxury in infant products. Elevate your parenthood journey with mima.
Customer Feedback

Mima products receive positive reviews for their stylish design, quality, and functionality. Many parents appreciate the durable materials and innovative features. Some mention the higher price point but feel the long-lasting quality justifies the investment.

Yes, the Mima® Xari stroller is highly rated by parents in over 36 countries for its safety, comfort, and stylish design. It features a convertible design, switching from a newborn bassinet to a reversible toddler seat, with options for both forward-facing and parent-facing use. The stroller is durable and includes a plush seat pad liner, a 5-point safety harness, easy-click brakes, storage options, and a UV-protective canopy.

Yes, Mima is a well-respected brand known for its high-quality baby gear. Check the list of trusted mima USA retail partners to find one near you.

Common praises include Mima products' stylish design, durability, and versatility. While some parents note the higher price, they often feel the high-quality materials and extended use make it a worthwhile investment.

Mima USA is dedicated to customer service and ensuring customer satisfaction. Many customers have praised our stylish and functional products, with one stating, “I love my stroller; my son sleeps so comfortably, and it rides smoothly.” Another shared, “Great product. No need to look for something else.”

We continuously strive to improve our customer care and satisfaction by listening to feedback and launching new products that meet the needs of modern parents. We aim to provide high-quality products and exceptional service to make your parenting journey as smooth and enjoyable as possible.

Mima products meet high safety standards and are created using quality materials. Mima USA products meet several essential safety standards to ensure they are safe for use and compliant with regulations in the United States. These include the Consumer Product Safety Improvement Act (CPSIA), which mandates rigorous testing for lead and phthalates in children’s products.

Additionally, mima strollers and high chairs adhere to the Juvenile Products Manufacturers Association (JPMA) standards, ensuring they meet high safety and performance criteria. The brand also complies with ASTM International standards, which cover various aspects of product safety, including stability, durability, and restraint systems.

Yes, the 2024 city stroller, mima creo, uses eco-friendly materials. The creo stroller has a sustainable and recyclable patented Polymeric Hybrid System (PHS) seat material. This material is made from anti-bacterial polypropylene (PP) without chemical treatments or additives, ensuring safety and sustainability.

Additionally, the Mima Creo boasts a 25% lower carbon footprint than average strollers through sustainable manufacturing processes. Additionally, mima products are known for longevity, and resale value means less waste. Consumers choose durable items to reduce the need for replacements that only add to landfills.

Mima is committed to sustainability, using recyclable materials and eco-friendly production methods. The release of the first eco-friendly stroller, the mima creo, was launched in May 2024, with the development of more eco-conscious strollers and baby products to come.

Mima USA offers several shipping options:

• Standard Shipping: This is the default option and typically takes 5-10 business days. Business days exclude weekends and holidays.
• Free Shipping: Available on orders of $100.00 or more (excluding sales tax). Orders below this amount will incur a shipping fee.
• Shipping Carriers: Mima uses USPS, FedEx, DHL, or UPS for all shipping methods. Please note that the above transit times do not include the 1-2 business days required for order processing. For more details, visit mima stroller Shipping & Returns.

For orders placed on mimakidsusa.com, delivery typically takes 5-10 business days. This timeframe excludes weekends and holidays. Additionally, please allow 1-2 business days for order processing before the shipment is dispatched.

mima® USA ships from several distribution centers in Florida and Los Angeles, United States. Additionally, local retailers across the United States provide in-person and online shopping experiences.

If a mima USA product doesn’t meet your expectations, purchases made online at mimakidsusa.com can be returned within 30 days from the purchase date. Customers are responsible for covering all shipping fees, and a 10% restocking fee will be applied.

For more details or assistance, contact Customer Care at info@mimakidsusa.com.

For more information, visit Shipping & Returns.

To return or exchange purchases made in-store, contact the store directly. Store return policies vary by retailer.

Customers are responsible for covering all mima USA shipping fees, and a 10% restocking fee will be applied. For more details or assistance, contact Customer Care at info@mimakidsusa.com. For more information, visit Shipping & Returns. In-store retail stores restocking fees or return conditions vary; please contact the local retailer where you purchased your mima product.

Mima strollers are designed for long-lasting use, and we provide comprehensive customer support to keep your stroller in excellent condition. We offer a range of replacement parts and have an easy-to-navigate warranty policy. Our Customer Care team is always ready to assist you with maintenance or repair needs, ensuring your mima stroller stays in top shape.

Mima products come with a 2-year warranty starting from the date of purchase. To qualify for the warranty, complete the mima USA website product registration. Here are some key points about the warranty coverage:

1. It covers the original owner and is not transferable.
2. The warranty entitles the owner to have the product repaired but not exchanged or refunded.
3. It does not cover damage caused by improper use, lack of maintenance, accidents, or normal wear and tear. For more detailed information, visit the mima USA warranty page.

Mima USA products come with a 2-year warranty starting from the date of purchase. Complete the product registration to qualify for the warranty. Warranty Details:

• Coverage: The warranty covers defects in materials and quality.
• Validity: The warranty is valid only for the original owner and cannot be transferred.
• Exclusions: The warranty does not cover normal wear and tear, damage caused by misuse, or unauthorized modifications.
• Process: To claim the warranty, provide the original receipt and a description of the defect to your retailer. For more details, visit the mima USA warranty.

Mima is a luxury brand offering high-quality materials and innovative functional products. Products range from about $600 - $1600.

Aside from regular cleaning and the occasional lubrication of moving parts, there are no ongoing costs.

Absolutely. Mima strollers are crafted with the highest quality materials, offering durability and style. Designed to grow with your child, these strollers provide long-term value by featuring adaptable components and enduring craftsmanship. Investing in a Mima stroller means investing in comfort, safety, and ease of use for you and your child.

While purchasing a used Mima stroller can be more affordable, buying a new one ensures you receive the full benefits of our warranty and the latest safety features. A new stroller also guarantees that all parts are intact and the stroller meets current safety standards, providing peace of mind and a longer lifespan.

Mima products generally have a substantial resale value due to their high quality and durability.

Yes, platforms like Good Buy Gear ensure quality-checked resale items, making it easier to sell your mima products.

Mima USA provides various payment and financing options to make buying their products more convenient. Customers can choose financing plans through Klarna, which allows payments to be split into manageable installments. Additionally,

Mima USA accepts PayPal, Amazon Pay, Venmo, and major credit or debit cards like Visa, MasterCard, American Express, and Discover. Gift cards are also available for those looking to assist loved ones in purchasing new baby gear. Please check with your local mima USA retailers for in-store financing and payment options.

Typically, baby gear is not eligible for FSA or HSA, but it’s best to check with your plan provider. Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA) are reserved for medical expenses and certain health-related items; strollers and high chairs do not qualify under these categories. If you attempt to use FSA or HSA funds for these purchases, you may face penalties and taxes on the amount used.